Customer Contact Center Manager in Meskegon, Michigan

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Position Summary:
We are seeking a dynamic Marketing, Customer Service or Sales professional to create a Customer Contact Center. The Customer Contact Center Manager will be responsible for analyzing MasterTags target market to develop strategies for retaining current customers, increasing their sales and acquiring new business. Ideally, the candidate will have experience with customer service, modern/interactive media initiatives, market research and be comfortable in a self directed position.
The Customer Contact Center Manager will establish, develop, and maintain relationships by providing service that exceeds customer expectations. They will gather and compile customer feedback through surveys and personal conversations. They will use this information to analyze customer purchase behavior, trends and needs to increase sales. The individual will have a good understanding of the products, marketing tools and services needed to develop interactive marketing campaigns utilizing email, social media, and websites. Previous management experience is preferred as this position will likely evolve to having one or more direct reports once the initial program development is complete. This position will also be required to interact and influence at the management level.
Education

Bachelors degree in marketing, communications or business
Experience

4-7 years' experience in Sales, Customer Service and/or Marketing.

Previous management and customer service experience preferred

Modern/Interactive Marketing preferred
Knowledge/Skills Required

High business acumen, planning and organization as well as conflict resolution and management skills.

Excellent leadership, communication, analytical, people and project management skills required.

Functional understanding of contact databases, CRM and Campaign management.

Ability to work independently and use sound judgment in decision making with a results driven orientation.

Communicate professionally both within the company and externally.

Liaison with all areas of the company in thought leadership to meet or exceed goals and customer needs.

Provide an atmosphere of positive teamwork.

Ability to participate as a team member as well as leader in a fast paced, team-oriented environment.
Travel

Travel - less than 20%


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